Privacy Policy

This privacy policy applies to this website (https://www.edwardsfs.co.uk/) and governs the privacy of all of its users. This policy establishes the various areas where user privacy is concerned and highlights the needs and obligations of the website, website owners, and users. The ways in which this website collects, stores, and protects the data of its users will also be detailed here.

Introduction

This is a notice to inform you about our policy on the user information that we record. Here, we discuss the conditions under which we may process information from you. This covers your “personal information” (information that could be used to identify you) and other types of information. In the context of this notice and the law, “process” means to collect, transfer, store, or act on the information.

We understand that our website’s visitors have the right to know that their personal data will not accidentally be acquired by a third party or used for purposes unintended by them. We work hard to keep all of the information that you give us confidential.

Our policy complies with the law in the UK, in particular the EU General Data Protection regulation (GDPR). Under the law, we are required to inform you of your rights, as well as our obligations regarding the processing of your personal information.

There are several defined bases under which we process various categories of your personal data. In the event that the basis on which we process your information no longer becomes relevant, we shall cease processing your data immediately. If the basis changes, then we will inform you of the change, including any new basis under which we can continue to process your data, if the law requires.

We collect personal information from these sources:

  • E-mails and other documents
  • The information you provide while enquiring about our offers
  • When you contact us via telephone
  • When you speak to us in person
  • When you use our website

Information from third parties

We may use any information given to us by any third party. This includes information from insurers, social networks, employers, the government, law-enforcement agencies, comparison websites, and any agents acting on our behalf.

The information that we collect:

  • Name
  • Address
  • E-mail address
  • Contact numbers, both mobile or landline
  • Debit or credit card information
  • Any information needed for us to provide you with our services
  • Your company/employer’s name, your position, your company address, as well as the company’s contact details
  • Details of any claim, enquiry, or complaint you make that is related to our offers
  • Information on delivery or collection documentation, and other similar documents

All payment information that you make is only accessible by authorised personnel. This information is stored to help prevent fraud, as well as to make any repeat purchase of services easier for you.

We also use your personal information in these ways:

  • To carry out our services
  • To provide you with quotations
  • For accounting, audit, and billing
  • For credit card verification
  • For collecting payment
  • To analyse our website usage
  • To instruct third parties
  • To arrange insurance
  • For monitoring and improving our services
  • To meet legal requirements
  • For handling claims, disputes, or complaints
  • For marketing purposes

We may share your personal information with:

  • Suppliers, sub-contractors, or agents who aid us in our services
  • Authority organisations
  • Organisations that we introduce to you or introduce you to us
  • Organisations that you ask us to share your personal information with
  • Trusted third-party organisations
  • Agents, suppliers, or sub-contractors who we use to assist in providing the services

Confidentiality

Any confidential information obtained from or relating to our clients is their property. In accordance with GDPR, any person employed or engaged by the parties can only use confidential information for the services that we offer. Anyone engaged or employed by the company should not disclose confidential information to a third party unless written consent of the other party is provided.

When processing your personal information, we will:

  • Follow your instructions with regards to processing your personal information
  • Act only on your instructions as data controller
  • Make sure that the people who process your personal information will keep it confidential
  • Submit to any inspections or audits
  • Provide you with any information needed to ensure that the obligations under Article 28 of GDPR are met

We guarantee that your information is safe with us, as well as any third parties acting under us. We also utilise different tools to keep your data confidential, up-to-date, and accurate as much as is reasonably possible. However, we also rely on your input in making sure that your personal information is updated and correct. Should any changes to your personal information arise, it is your responsibility to inform us of these.

We do not keep personal information any longer than we need to. Once our services to you end, authorised employees will check with you and destroy any of your personal information that we still have, unless you require us to keep it for a longer period.

Cookies

Cookies are small text files saved to your computer whenever you visit a website. These allow the website to provide you with a personalised experience, while at the same time giving the website owner statistics on your website usage. Some cookies last indefinitely, while others only last for a defined period. Furthermore, your web browser also lets you delete cookies or limit their use.

This website uses cookies which are placed by the software that operates on our servers, as well as by software operated by third parties whose services we use.

Service Management

We offer operational support during our services to guarantee smooth communication, prompt progress reports, and problem escalation, as well as access to key staff.

We will not be held liable for reimbursement nor accept responsibility for any omissions or errors if the client fails to notify us of important information related to the services that we provide.

Profiling

We use your browsing data to gain insights into how well our website is doing. Your personal data may be used as statistical data, which will be used to produce statistical reports. This data cannot be used to re-identify you.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificate to encrypt any and all data that you provide. We also utilise SSL to verify our identity to your browser. You can find a closed padlock symbol in your browser’s URL bar to check that any information transfer is done using SSL.